INOVASI SMART WATER MANAGEMENT SYSTEM (SWMS) SEBAGAI SOLUSI PELAYANAN AIR BERSIH KOTA PADANG PANJANG

Abstract

Smart Water Management System (SWMS) Innovation is a technology-based water service management innovation created by the Regional Public Company (Perumda) Air Minum Tirta Serambi in Padang Panjang City. This innovation assists staff in providing responsive water services and enhances the quality and quantity of water delivered to customers. This research aims to analyze the Smart Water Management System (SWMS) innovation as a solution for clean water services in Padang Panjang City using a qualitative method and a descriptive approach. Data collection techniques included interviews with purposive sampling, documentation related to the SWMS innovation, and observation with passive participant. The theory that use in this research is Innovation Theory from Everett M. Rogers which consists of Relative Advantage, Compatibility, Complexity, Triability, and Observability. The results of this study show that the SWMS innovation has fullfiled every indicators in the variables of the of Rogers' innovation theory. The SWMS innovation at Perumda Air Minum Tirta Serambi in Padang Panjang City is operating effectively, although there is still a lack of socialization, so the benefits of this innovation cannot being fully realized and used by the public. For the more, the data display in the SIMPEL application is still difficult to understand, and there are access barriers to this innovation on the website, which sometimes have a loading process before the innovation's display appears. Therefore, this SWMS innovation still need more developments to make it easier for access.